Terms & Conditions

Parties to the Contract and the Conclusion of the Contract
The parties to the contract shall be the Hotel Restaurant Glacier AG (hereinafter referred to as the “Hotel”) and the party booking a room or service with the Hotel (hereinafter referred to as the “Guest”). The terms and conditions herein are valid for all legal relationships between the Hotel and the Guest. With the acceptance of a booking in writing (including email messages), over the phone, or via an electronic or personal booking and by receiving the confirmation of said booking, the contract between the Guest and the Hotel is final. The Hotel shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice. By proceeding with the reservation, the Guest accepts and agrees that the reservation, if accepted by the Hotel, shall be maintained according to the terms and conditions as follows.

Prices & Services
The Hotel shall keep the room(s) as reserved by the Guest available and shall provide the services agreed upon. The room(s) reserved shall only be available to the Guest for the period specified in the reservation period contained in the booking. No guarantees are made for availability outside of the specified dates. The Hotel shall also be entitled to adjust its prices if the Guest subsequently requests any changes to the number of rooms reserved, any hotel services, or the duration of the stay, if the Hotel consents to such changes. The Hotel may, at its absolute discretion, cancel a reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

Prices are quoted in Swiss francs (CHF) per room and cover services as specified herein and on the website, including VAT. Prices are quoted are based on the Guest’s period of stay. Local city taxes are not included in the prices and are added to the Guest’s bill on checkout. Only the exact number of Guests as stated on the booking are allowed to use the room and other guest facilities (including children). The Guest shall pay the Hotel charges that have been agreed upon and/or which apply in respect to the use of the room and any other services used by the Guest. The following prices, including breakfast for extra pax, apply:
Baby cot: free of charge
Extra bed for child up to 12 years old: CHF 40.00
Extra bed for adult from 13 years old: CHF 80.00

The Hotel rooms are to be used and treated with great care. The Guest is liable for eventual damage, unless the client can prove that the damages happened without the fault or neglect of the Guest. Damages must be immediately disclosed to the Hotel.

Cancellation & Amendment
A valid credit card is required to secure the reservation and will be charged for the full amount at the time of booking.

Flexible Rate Cancellation Policy
Up to 7 (seven) days before arrival: full refund
6 (six) to 3 (three) days before arrival: 50% non-refundable
72 (seventy-two) hours or less before arrival: no refund
No-show: no refund

Non-Refundable & Early-Bird Bookings
No cancellations or refunds
No show: no refund

Group Bookings
30% deposit at booking
30 days cancellation policy
Full payment 30 days ahead of check-in

Arrival & Departure
There is no guarantee that the Guest will be able to use a specific room. Reserved rooms shall be available no earlier than 16.00 on the agreed arrival date. The Guest shall not be entitled to occupy the room any earlier. Rooms shall be vacated and made available to the Hotel no later than 11.00 on the agreed departure date.
Early check-in or late checkout may be arranged with the Hotel. In such circumstances, the Hotel shall be entitled to apply an extra charge, and the Guest shall not have the right to make any contractual claims on the basis thereof.
For departures before the defined departure date, the Hotel is entitled to charge 100% of the initial booking.

Parking
The Hotel shall not be liable for the disappearance of or damage to any vehicles belonging to Guests that are parked on or moved to Hotel premises or any items contained therein, unless such disappearance or damage is caused intentionally or through gross negligence of the Hotel.

Dogs
Please refer to our dog policy.

Smoking
Smoking is not permitted in the rooms, on the rooms’ balconies or terraces, in the public spaces, or on the restaurant terrace. Failure to observe the smoking ban may result in a surcharge of CHF 150 for additional cleaning costs.

Massages & Appointments
Cancellations or changes to appointments are free of charge if done 12 hours before the booking time on the reserved date.

Spa Area
Spa access is forbidden to children under 16 years old. The use of the spa is at the Guest’s own risk.

Court of Jurisdiction
Contracts and business relationships entered into with the Hotel are subject to the prevailing law at the Hotel’s location.

Data Protection
The Hotel uses PCI-compliant software. Credit card details are transferred in an encrypted form over a secure site. The Hotel pledges to observe the respective data protection laws during the use and processing of all Guest data and Guest usage data. Guest details are only to be used for to increase the operating safety of the Hotel or in the interest of sales promotion, product design, crime prevention, collection of economic key data, statistics, and invoicing.