Terms & Conditions

Parties to the Contract and the Conclusion of the Contract
The parties to the contract shall be the Hotel Restaurant Glacier AG (hereinafter referred to as the “Hotel”) and the party booking a room or service with the Hotel (hereinafter referred to as the “Guest”). The terms and conditions herein are valid for all legal relationships between the Hotel and the Guest. With the acceptance of a booking in writing (including email messages), over the phone, or via an electronic or personal booking and by receiving the confirmation of said booking, the contract between the Guest and the Hotel is final. The Hotel shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice. By proceeding with the reservation, the Guest accepts and agrees that the reservation, if accepted by the Hotel, shall be maintained according to the terms and conditions as follows.

Prices & Services
The Hotel shall keep the room(s) as reserved by the Guest available and shall provide the services agreed upon. The room(s) reserved shall only be available to the Guest for the period specified in the reservation period contained in the booking. No guarantees are made for availability outside of the specified dates. The Hotel shall also be entitled to adjust its prices if the Guest subsequently requests any changes to the number of rooms reserved, any hotel services, or the duration of the stay, if the Hotel consents to such changes. The Hotel may, at its absolute discretion, cancel a reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

Prices are quoted in Swiss francs (CHF) per room and cover services as specified herein and on the website, including VAT. Prices are quoted are based on the Guest’s period of stay. Local city taxes are not included in the prices and are added to the Guest’s bill on checkout. Only the exact number of Guests as stated on the booking are allowed to use the room and other guest facilities (including children). The Guest shall pay the Hotel charges that have been agreed upon and/or which apply in respect to the use of the room and any other services used by the Guest. The following prices, including breakfast for extra pax, apply:
Baby cot: free of charge
Extra bed for child up to 12 years old: CHF 40.00
Extra bed for adult from 13 years old: CHF 80.00

The Hotel rooms are to be used and treated with great care. The Guest is liable for eventual damage, unless the client can prove that the damages happened without the fault or neglect of the Guest. Damages must be immediately disclosed to the Hotel.

Payments are taken by the Hotel in the Hotel’s local currency (CHF) and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. Please note that your bank may impose additional fees on the transaction, over which the Hotel have no control. 

Cancellation & Amendment
A valid credit card is required to secure the reservation and will be charged for the full amount at the time of booking.

Flexible Rate Cancellation Policy

Flexible Rate Hotel
Up to 7 days before arrival: full refund.
6 days or less before arrival: no refund.
No-show: no refund.
Local city taxes are not included in the prices and are added to the bill at checkout.

Flexible Rate Penthouse
Up to 14 days before arrival: full refund.
13 days or less before arrival: no refund.

Non-Refundable & Early-Bird Bookings
No cancellations or refunds
No show: no refund

Group Bookings
100% deposit at booking
30 days cancellation policy

Arrival & Departure
There is no guarantee that the Guest will be able to use a specific room. Reserved rooms shall be available no earlier than 16.00 on the agreed arrival date. The Guest shall not be entitled to occupy the room any earlier. Rooms shall be vacated and made available to the Hotel no later than 11.00 on the agreed departure date.
Early check-in or late checkout may be arranged with the Hotel. In such circumstances, the Hotel shall be entitled to apply an extra charge of minimum CHF 50, and the Guest shall not have the right to make any contractual claims on the basis thereof.
For departures before the defined departure date, the Hotel is entitled to charge 100% of the initial booking.

The Hotel shall not be liable for the disappearance of or damage to any vehicles belonging to Guests that are parked on or moved to Hotel premises or any items contained therein, unless such disappearance or damage is caused intentionally or through gross negligence of the Hotel.

Lost property

Lost property will only be forwarded at the guest’s request. The guest bears the costs and the risk for the subsequent shipment.

Please refer to our dog policy.

Smoking & Cooking
Smoking and cooking is not permitted in the rooms, on the rooms’ balconies or terraces, in the public spaces, or on the restaurant terrace. Excessive amount of external food and drinks are subject to a surcharge of CHF 150 for cleaning costs. Failure to observe the smoking and cooking ban may result in a surcharge of CHF 150 for additional cleaning costs.

Massages & Appointments
Cancellations or changes to appointments are free of charge if done 12 hours before the booking time on the reserved date.

Spa Area
Spa access is forbidden to children under 16 years old. The use of the spa is at the Guest’s own risk.

Court of Jurisdiction
Contracts and business relationships entered into with the Hotel are subject to the prevailing law at the Hotel’s location.

Data Protection
The Hotel uses PCI-compliant software. Credit card details are transferred in an encrypted form over a secure site. The Hotel pledges to observe the respective data protection laws during the use and processing of all Guest data and Guest usage data. Guest details are only to be used for to increase the operating safety of the Hotel or in the interest of sales promotion, product design, crime prevention, collection of economic key data, statistics, and invoicing.

We use the personal data you provide to us to operate our business.  For example, when you make a booking, we use that information for preparing your stay, accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our site.

International Transfers of your Personal Data
The personal data we collect (or process) in the context of our site will be stored in Europe and/or Switzerland. Some of the data recipients with whom Hotel & Restaurant Glacier shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that personal data as described in this privacy policy and in compliance with applicable law.

Retention of your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Hotel & Restaurant Glacier account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

If you have questions about data protection at Hotel & restaurant Glacier, please contact us by sending a letter to Hotel Glacier & Restaurant Glacier, Endweg 55, 3818 Grindelwald, Switzerland or an email to hello@hotel-glacier.ch

Right of information
According to Art. 15 GDPR, you have the right to ask us for a confirmation as to whether personal data relating to you are being processed. If this is the case, you have a right to information about these personal data and to further information, which are mentioned in Art. 15 GDPR.

Right of rectification
According to Art. 16 GDPR, you have the right to demand immediate correction of inaccurate personal data concerning you. Furthermore, in consideration of the purposes of the processing, you have the right to demand the completion of incomplete personal data, including by means of a supplementary statement.

Right to delete
You have the right to demand that personal data concerning you be deleted immediately. We are obliged to delete personal data immediately, provided that the corresponding requirements of Art. 17 GDPR are met. For details please refer to Art. 17 GDPR.

Right to restriction of processing
In accordance with Art. 18 GDPR, you have the right, under certain conditions, to demand that we restrict the processing of your personal data.

Right of data portability
According to Art. 20 GDPR, you have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer this data to another person without hindrance, provided that the processing is based on a consent pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR or a contract pursuant to Article 6 (1) (b) GDPR and the processing is carried out by automated means.

Right of withdrawal
According to Art. 21 GDPR, you have the right to object to the processing of personal data concerning you, which is based on Article 6 (1) (e) or (f) of the GDPR; this also applies to profiling based on these provisions.

If we process your personal data in order to operate direct mail, you have the right at any time to object to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.

If you would like to exercise your right, please contact us as responsible person under the contact details given above.

Existence of a right of appeal to the supervisory authority
You have the right under Article 77 GDPR, without prejudice to any other administrative or judicial remedy, to complain to the supervisory authority. This right shall apply, in particular, to the Member State of your place of residence, your place of work or the place of the alleged infringement if you believe that the processing of personal data concerning you is contrary to the GDPR.