Dear Guests,

Welcome to the Grindelwald Penthouse. This apartment is managed by Boutique Hotel & Restaurant Glacier. We hope you have a wonderful stay and please do not hesitate to contact us on +41 33 853 10 04 Boutique Hotel Glacier (between 07:30-23:00) if you have any questions or enquiries.

This is a self-catered holiday home, please leave it in the condition you found it.

The cleaning is included in your stay, but we do expect you to remove any trash, food or other items from your stay. Please respect residential law, no loud noise after 22:00, please make sure doors and windows are closed to limit noise contamination. Smoking is prohibited in the property, and only on the balcony allowed.

ACTIVITIES
The reception at the Glacier would be happy to help your organise any activities or day trips. For more information on what to do, please visit our website hotel-glacier.ch and select Grindelwald from the drop down menu.

BAD WEATHER
No bad weather, only bad clothing! Find a list of “what to do” on the Glacier website: https://www.hotel-glacier.ch/grindelwald/

CHECK-IN
We welcome guests of the Penthouse from 16:00, should the penthouse be ready early, we would be very happy to welcome you earlier, free of charge!

CHECK-OUT
All good things must come to an end. We kindly ask you to check out latest at 11:00. Check out is at the reception at Hotel Glacier, please make sure all keys are returned. Here you will also pay the city tax and any extras. Your deposit will be refunded to your credit card after the final clean.

The cleaning is included in your stay, but we do expect you to remove any trash, food or other items from your stay. Please respect residential law, no loud noise after 22:00, please make sure doors and windows are closed to limit noise contamination. Smoking is prohibited in the property, and only on the balcony allowed.

COSMETIC PRODUCTS
You will find a small selection of Rituals products in your bathrooms. They are pretty, smell good and are Ecocert certified, which means they are also environmentally friendly.

CREDIT CARDS
We accept VISA, MASTERCARD and AMERICAN EXPRESS.

DAMAGE & THEFT
Even if Lady Gaga or Usain Bolt had trashed their room here, they’d have been charged for the damage. The same applies to every disrespectful customer.

DISHWASHER
Open: KNOCK on the door
Close: PULL the door + WAIT until the link closes = CLOSE gently .

EMERGENCY
Even during the holidays something can happen unexpectedly. The number of the Xundheitszentrum Grindelwald located on Spillstatstrasse 14 in Grindelwald is: +41 33 854 54 40.
Emergency call 144
Police 117
Fire brigade 118

HEATING
Heating is controlled from the panel in the dining/kitchen.

HOUSEEKEEPING
Should you wish housekeeping’s services, you can relax and we clean while you are our exploring Grindelwald and surroundings. Available on request for a charge of CHF 110.-

KEYS
They are completely useless outside the Penthouse, please do not forget to return them to us when you travel on. Thank you!

KITCHEN
Everything is left for you to use and make your stay feel like home. Please make sure to leave the kitchen as you wish to find it. Please take note that the Kitchen has an induction stovetop and could by close proximity course problems for people with pacemakers. Dishwasher Open: KNOCK on the door, Close: PULL the door + WAIT until the link closes = CLOSE gently.

LAUNDRY
Please feel free to use the laundry. There is laundry powder ready for your disposal.
Laundry service is provided by the Hotel Glacier. Please fill our the laundry price list and drop the bag of at the reception. For next day delivery, laundry must be dropped off before 11:00. We do not offer dry cleaning.

MASSAGE
Neck-ache, backache, headache or heartache—a massage fixes it all. Discover our range of rejuvenating in-house spa treatments for relaxation and healing. Massage treatments can be booked in advance at reception. See the massage menu online: https://www.hotel-glacier.ch/spa/

NIGHT’S REST
We ask you to respect other guests and neighbours and to avoid loud noise after 22:00.

PARKING
Parking 3 & 4 in the basement are reserved for your use.
Please only use the provided parking.

PUBLIC TRANSPORTATION
The bus station “Grindelwalderhof” is located right in front of the VOI supermarket. The bus goes to the train station and all major stations of Grindelwald such as Terminal or Grund and First.

RESTAURANT
We would love to welcome you in our Restaurant at Boutique Hotel Glacier. Please call us on +41 33 853 10 04 to reserve a table. You will find our menu & opening times on our website hotel-glacier.ch under the dropdown menu “Restaurant”

SAUNA
The sauna is ready for your private use. Please follow the instructions on the wall.

SKI & BIKE ROOM
In winter for ski and ski boots and in summer for bikes, we are happy to offer you a storage room in the basement. We ask you not to wear your ski boots in the apartment to protect the floor. Thank you very much!

SMOKING
Smoking is only permitted on the balcony from the living room. Please do not throw cigarette buds from the balcony, use an ashtray, and close the windows while you are outside smoking.

TOWELS
One towel per guest is provided. Please feel free to wash the towels yourself or contact us for a daily housekeeping service for CHF 110.- per day.

TV & SOUND SYSTEM
To turn the TV ON, use the white remote.
To find channels press “TV GUIDE” on the white remote.

To turn on the sound system use the black remote.
Press on “SOURCE” and choose “Eingang 4”.
The TV will switch automatically on to the sound system.

To pair your phone to the sound system, press once on the Logitech box button – located under the TV.
The bluetooth signal “Logitech BT Adapter” will appear to connect your phone.
You can play music from your phone to the sound system.

We kindly ask you not to change the language on any of the Penthouse appliances.

WATER
You can drink the water from the tap,  it is pure and delicious, try it!

WASTE / GARBAGE / RECYCLING
We ask you to dispose of waste inside and outside the Penthouse in the appropriate containers.
The local government only accepts garbage in the provided garbage bags. Please fill the bag and dispose them at the container on the 2nd floor exit.
Recycling can be done next to the Grindelwald bus terminal. Please protect our environment by dispose your recycling correctly.
For any questions please do not hesitate to contact us.

WIFI
The penthouse has free Wifi:
Name: Grindelwald Penthouse
Password: welcome1

Rooms

Restaurant

spa

Meetings

Wine Cellar

Gym