FAQ

Any questions?

We want you to have access to as much upfront information as possible, so here are the most frequently asked questions about our rooms, facilities and the surrounding region.

If you can’t find the answer you’re looking for, please do not hesitate to contact us. We’re always ready and happy to help!

ABOUT THE ROOMS & HOTEL FACILITIES

Two adults. Cots are available on request (subject to availability). Extra beds are also available on request for an additional charge. Please see our Terms & Conditions for detailed pricing.

No, but the Suite and Eigerview Suites have a sofa beds and can welcome up to 4 persons.

We do our best to meet guests’ requirements. Flexible check-in / check-out times are subject to availability.

Breakfast is served between 7am and 10.30am.

Yes, complimentary detergent is available for hotel guests.

Yes, we love furry faces! Bring your dog to the hotel free of charge and we’ll provide a bowl and bed in the room. For more info, please refer to our dog policy.

Yes, we are happy to store your bags after check-out for a few hours while you explore the surrounding area.

Yes, cots are free of charge but subject to availability.

We are open roughly from mid-December to mid-November – exact dates might change by year.

It’s free, all the time.

ABOUT THE LOCATION

Finding us on Endweg is easy. As soon as you arrive in Grindelwald, just follow the signs and you’ll get here without problems. We look forward to seeing you!

Yes, free of charge.

Yes, Tesla and type 2 chargers are available.

Here’s a quick list of our distance from nearby stations:

  • Glacier bus stop (right opposite the hotel)
  • Grindelwald train station (450m)
  • Grund train station (0.6km)
  • Männlichen cable car (1km)
  • First cable car (1.3km)

The hotel is situated just below central Grindelwald, which has lots of great dining options. Feel free to ask us for recommendations, or we can book a table for you in our restaurant.

Yes, plenty of options are available.

BOOKINGS

We accept credit cards (VISA, MasterCard, AMEX) and cash. We require a credit card to secure your booking.

A credit card must be provided as a guarantee for all bookings.

Visitor tax costs CHF 4.70/3.70 per adult/child per night (children aged 12 and under are exempt). Visitor tax is not included in our room rates.

Upon arrival, guests receive a free visitor card, providing numerous discounts on attractions in the area, including the sports centre, First cable car (summer), Pfingstegg cable car, Glacier gorge, Mettenberg tennis court and Grindelwald Museum. The library, ski bus and local bus are free of charge with a visitor card.

DINING

Yes. Please ask our staff for dietary requirements. We try to be as flexible as possible so your stay with us is comfortable and enjoyable.

Yes, we can help you organise a special event. Please contact us well in advance for reservations.