FAQ

Any questions?

We want you to have access to as much information upfront as possible, so we’re taking this opportunity to answer the most frequently asked questions about our rooms, facilities and the region.

If you do not find the answer you’re looking for, please do not hesitate to contact us. We’re always ready and happy to help!

ABOUT THE ROOMS & HOTEL FACILITIES

Two adults. Baby beds are available on request and are subject to availability. Extra beds are also available upon request for an extra charge. Please refer to our Terms & Conditions for detailed pricing.

Yes, but subject to room type and availability. Charges apply.

We try to meet all our guests’ requirements. Our flexible check-in / check-out times are subject to availability.

Breakfast is available between 7:00 a.m. to 10:30 a.m.

Yes, we have complementary detergents available for hotel guests.☺

Yes, we love furry faces! Bring your dog to the hotel free of charge and he’ll get a bowl and bed in the room. For more info, please refer to our dog policy.

Yes, we are happy to watch your bags after check-out for a few hours while you explore the surrounding area.

Yes, and they are free of charge but are subject to availability

We are open from mid December till mid November – exact dates may vary by year

It’s free, all the time.

ABOUT THE LOCATION

It’s easy. We are located at Endweg 55 in Grindelwald. As soon as you enter Grindelwald, just follow the signs and you’ll make it right to us. We look forward to seeing you!

Yes, free of charge.

Yes, there a Tesla and a type 2 charger available.

Here’s a quick list of some of the nearby stations you can get to by foot: Bus stop Glacier 10m, Grindelwald train station: 450m, Grund train station: 600m, Männlichen cable car: 1000m, First cable car: 1.3km.

The hotel is located just below Grindelwald’s city center, which has lots of delicious dining options. We can make recommendations for you, or you are always welcome to experience our own restaurant.

Yes, plenty of options are available.

Yes, we do ! Contact us for more information.

ABOUT THE RESERVATION

We accept credit cards (VISA, MasterCard, AMEX), cash and bank transfers. To secure your booking we require a credit card.

A credit card must be provided as a guarantee for all bookings.

Yes, local taxes amount to CHF 4.70 per adult per night and CHF 3.70 per child between 12 and 15 years old per night (children under 12 years are excluded from local tax). Local taxes are not included in our rates.

Upon registration, each guest receives a free Visitor Card. This entitles the holder to various discounts around the area, including at the Sports Center, Firstbahn (Summer), Pfingsteggbahn, Glacier gorge, tennis court Mettenberg and Grindelwald museum. Free of charge in the area includes the library, Skibus and the local bus.

ABOUT THE Restaurant

Yes, we do! Please ask our staff for dietary requirements. We try to adapt as much as possible so that your stay with us is comfortable and enjoyable.

Yes, we can help you organise a special event. Please contact us ahead of time for reservations.